Billing & Collections Specialist

Job Expectations:

• Position Type: Experienced - Mid/Senior
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Hybrid (2-3x onsite/week) - Ortigas, Pasig
• Work Schedule: Weekdays; Night Shift (US)
• Headcount Needed: 4 FTEs
• Industry: Business Process & Services (BPO)

About the Job:

We are looking for a Billing & Collections - Senior Analyst to join our client's team and support billing, collections, cash application, and premium receivables across multiple insurance products and geographies. In this role, you will manage premium billing and receivables, review policy and premium data, monitor accounts receivable aging, perform cash and account reconciliations, and coordinate with brokers, underwriters, finance, and onshore teams to resolve billing discrepancies. You will also support reporting, quality controls, process improvements, and automation initiatives.

Key Responsibilities:

• Manage invoicing, collections, cash application, and premium receivables across multiple insurance products and geographies.
• Review binders, slips, policy terms, and premium data to ensure accurate and timely billing.
• Monitor accounts receivable (AR) aging and outstanding premiums and drive timely collections.
• Apply and reconcile cash receipts against invoices, policies, and premium balances.
• Perform account, premium, and cash reconciliations, including investigation and resolution of variances.
• Conduct billing and cash application audits and quality checks.
• Prepare and review AR, collections, cash application, and management reports.
• Coordinate with brokers, underwriters, Bound, Finance, and onshore teams to resolve billing discrepancies and issues.
• Maintain accurate billing, collections, and reconciliation records and trackers.
• Support process training, tool development, automation, and continuous improvement initiatives.
• Identify opportunities to improve billing accuracy, operational efficiency, and process controls.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business, or a related field.
• 2+ years of experience in US P&C Insurance, Billing, Collections, or Accounts Receivable.
• Strong understanding of the US P&C insurance lifecycle, including bind, policy issuance, invoicing, premium receivables, cash application, and reconciliation.
• Experience interpreting binders, slips, policy terms, premiums, commissions, and billing data.
• Strong knowledge of accounts receivable management, cash application, premium reconciliation, and collections.
• Proficiency in MS Excel and MS Office, with strong data analysis and reporting skills.
• Strong skills in reconciliation, auditing, quality control, and problem-solving.
• Excellent communication and collaboration skills when working with brokers, underwriters, finance, and onshore teams.
• Process-oriented mindset focused on automation, continuous improvement, and change advocacy.
• Can start immediately, if possible.

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