BPO - Client Technology Associate (Hybrid Setup)

You’re fluent in two languages: advanced technical diagnostics… and plain English that executives actually understand. 

Unity Communications is looking for a Client Technology Associate who can live in both worlds: fluent in tech, but able to explain it without sounding like you swallowed a user manual. You’re the bridge between engineers and executives. The translator. The one who can turn “multi-layered infrastructure vulnerability exposure” into “Here’s what’s happening, and here’s how we fix it.” 

Ready to be the Sherlock of the team? Apply today! 

How You Spend Your Eight Hours 

• Support Client Technology Managers (CTMs) and Enterprise Service Delivery Managers (ESDMs) on assigned enterprise accounts 

• Join client meetings and calls to provide technical insight and follow-up support 

• Help manage the day-to-day technical relationship with large and national clients 

• Perform infrastructure and cybersecurity reviews to identify risks and improvement areas 

• Conduct deep dives and gap analyses to uncover technical issues and service opportunities 

• Translate technical findings into clear, business-friendly language 

• Analyze recurring incidents and recommend preventative solutions 

• Coordinate with vendors (ISPs, software, hardware providers) as needed 

• Assist with scoping calls alongside Account Management and Solution Engineering 

• Document findings, recommendations, and action items clearly 

• Continuously grow your technical and business knowledge 

What You Must Possess 

• Strong understanding of IT infrastructure (servers, networking, cloud, endpoints) 

• Working knowledge of cybersecurity best practices 

• Tier 2 support experience or strong troubleshooting background 

• Familiarity with Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure preferred) 

• Ability to assess technical environments and identify gaps 

• Experience with deep-dive analysis, gap analysis, impact assessment, and root cause identification 

• Strong problem-solving and analytical thinking 

• Ability to explain technical issues and business impact clearly 

• Willingness to work in complex enterprise environments 

• Confidence and professionalism, esp. during customer calls 

• Strong written and verbal communication skills 

• Ability to simplify complex technical concepts 

• Strong time management and organizational skills 

• Service-oriented mindset with strong ownership 

• Eagerness to learn and grow into a strategic client-facing role 

What You Shall Receive 

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service  

• VL/SL credits upon regularization 

• Friendly and supportive work culture 

• 13th-month pay and other Philippine-government-mandated benefits 

• Non-taxable allowances 

• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more 

What You Should Consider 

• Full-time position 

• Monday to Friday, night shift 

• Hybrid work setup with on-site training 

Why Join Our Company 

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.