Branch Acquisition Officer

Position Summary

The Branch Acquisition Officer serves as the company's representative to bank and financial institution partners across Metro Manila. The role drives insurance sales through the bancassurance channel by working closely with bank partners, supporting policy issuance, joining client meetings with Relationship Managers (RMs), ensuring timely premium payments, and training bank employees to generate referrals and sales.

This is a field-based, target-driven role. Success is measured by insurance sales, timely policy issuance, premium collection, and the engagement of assigned bank branches.

Key Responsibilities

1. Bank Broker Coordination & Policy Issuance

• Act as the primary day-to-day contact between the company and the bank's accredited broker for retail policy issuance

• Receive, review, and endorse policy applications and requirements from branches; ensure completeness and accuracy before submission

• Maintain turnaround-time standards for issuance and proactively communicate status to the broker, branch, and client

• Coordinate endorsements, renewals, and cancellations with the broker and internal operations teams

2. Joint Client Engagement with Bank RMs

• Join bank Relationship Managers in client meetings to present insurance solutions, explain coverage, and support closing

• Prepare proposals, quotations, and benefit comparisons tailored to the client's needs ahead of meetings

• Handle client questions on coverage, exclusions, claims process, and payment options with clarity and warmth

• Support after-sales servicing for banca clients: policy delivery, endorsement requests, and claims assistance referrals

• Build trusted relationships with branch managers and RMs so the company becomes their default insurance partner

3. Payment Follow-Up & Account Management

• Monitor premium payments for all policies issued in the region; follow up on pending, lapsed, or overdue payments

• Coordinate with the bank, broker, and clients on payment arrangements, official receipts, and posting issues

• Track renewal due dates and drive on-time renewal payments to protect persistency

• Maintain an updated collections and production tracker; flag at-risk accounts to management early

4. Bank & FI Employee Onboarding, Training & Activation

• Onboard newly assigned branches and financial institution partners: orient staff on products, processes, referral mechanics, and incentives

• Conduct regular product training, refreshers, and huddles for bank frontliners (RMs, branch staff, FI employees)

• Drive referral activity through branch visits, engagement activities, recognition programs, and incentive campaign cascades

• Identify and develop "champions" within branches who consistently produce; re-engage inactive branches

• Cross-sell to bank and FI employees themselves as a customer segment (employee programs, payroll-based offers) where permitted

5. Regional Coverage & Performance Management

• Own production targets for the entire Metro Manila region: premium (GWP), policy count, activation rate, and persistency

• Build and execute a structured branch coverage plan — visit routing, frequency, and priority tiering across NCR

• Submit regular production, pipeline, and activity reports; present regional performance in business reviews

• Gather market and competitor intelligence from the field and feed insights back to Partnerships and Marketing

• Ensure all activities comply with Insurance Commission regulations, bancassurance rules, data privacy, and the bank's internal policies

Key Performance Indicators

• Gross Written Premium (GWP) and policy count vs. regional target
• Policy issuance turnaround time and application completion rate
• Premium collection rate and renewal persistency
• Number of active/producing branches and trained bank/FI frontliner
• Branch visit coverage and joint client meetings conducted
  

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or a related field.
  
• 3–5 years of experience in bancassurance, insurance sales, or bank-based financial products distribution.
  
• Experience working with Metro Manila bank branches is an advantage.
  
• Non-life insurance background preferred; licensed or willing to obtain an Insurance Commission license.
  
• Strong relationship-building, presentation, and training skills.
  
• Organized with excellent follow-up, reporting, and basic sales analytics skills.
  
• Excellent English and Filipino communication skills.
  
• Field-oriented, self-driven, and willing to travel daily within Metro Manila.
  
• High integrity in handling confidential client information and documents.
  
• Driver's license is an advantage.