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Business Administrator

icon building Company : Satellite Office
icon briefcase Job Type : Full Time
icon geo-alt Taguig, Philippines

Job Description - Business Administrator

Role Purpose

Working across multiple systems, your role will see you provide a wide range of business support services, including recording, updating & maintenance of cloud-based systems (i.e., Microsoft Dynamics), generating & coordinating IMACs and effectively progressing orders that are received through to invoicing and supporting the wider team with day-to-day administrative tasks.

Responsibilities

Sales Administration

  • Supporting daily sales requirements within the quote to cash process (creating Dynamics records, chasing vendor etc.)
  • Creating quotes for the sales team
  • Requesting quotes from vendors
  • Assist with the processing of renewals (creating quotes and monitoring renewal mailbox)
  • Assist with vendor / customer correspondence by monitoring the shared delivery mailbox
  • Submit deal registrations to vendors

Order Processing

  • Processing orders with vendors, reviewing and verifying relevant documents specific to the order
  • Raising internal PO’s and communicating them to accounts
  • Manage the order process at each stage with sales rep, customers, and vendors
  • Ensuring orders are accurately processed in a timely manner
  • Confirming services have been correctly provisioned with vendor – chasing up any overdue orders

Customer Experience

  • Outlook In-Box Management - Checking and maintaining shared mailboxes and personal inbox ensuring any items that require attention are effectively responded to.
  • Client database management
  • Process cancellation requests and communicate them effectively to suppliers and our internal accounts team to confirm termination of clients.

Data Maintenance

  • Ensure Contacts and Accounts are accurately recorded
  • Maintain Account & Opportunity ownership
  • Maintain files and record management
  • Data entry
  • Perform other duties and responsibilities as required

Key Experience & Capabilities

  • Previous experience in an administration assistant or business support role within a commercial environment
  • Prior experience in a project support position
  • Ability to drive project-based work and to manage tasks, schedules, deliverables, budget and project risk
  • You have prior technical experience, ideally with knowledge and understanding of the Microsoft Dynamics and Service Now platform, eco-system, and best practices
  • Proficiency in the use of the Microsoft Suite including Excel, Word, PowerPoint, and Outlook
  • Proven track record of compliance with policies and procedures
  • Strong commercial acumen as well as financial and analytical skills

Personal Attributes

  • Excellent communication skills at all levels - you will be required to liaise the management team, and internal staff at all levels
  • Ability to take initiative and be pro-active
  • A self-starter who can manage multiple tasks effectively within time constraints
  • An analytical ability with high attention to detail
  • Excellent problem solving and decision-making skills
  • Exceptionally well organized
  • A fast learner that enjoys learning new software, systems, and processes
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