Business Analyst 2 (Night Shift)

Performance Objectives 

• Ensure that all documentation starts from baseline and adheres to standards; communicate back to base team suggestions for changes or enhancements to standard documentation. 

• Attends client meetings relevant to the components they have responsibility for, to establish client relationship and ensure complete understanding. 

• Responsible for developing requirements documentation. 

• Responsible for system configuration based on client requirements. 

• Responsible for creating test plans, and testing system changes and enhancements to ensure completeness and accuracy. Regression testing as necessary based on the nature of the system change/enhancement. 

• Identify reporting needs and requirements. 

• Understand SOW and be responsible for change order identification and assist with providing work and hours necessary to draft the change order. 

• Work closely with developer to ensure project requirements/requests for changes are understood and within standards. 

• Provide guidance to other team members regarding best/standard practices. 

• Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date.

• Escalate concerns with ability to meet due dates to Project Manager. 

• Train and help transition ongoing processing requirements to Business Systems Administrator. 

• Lead client requirements meetings as needed. 

• Maintain and update all requirements documents, ensuring adherence to standards. 

• Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality. 

• Addresses all calc or data issues that impact carriers. 

• Assist PM with development of Project Plan for open enrollment and significant change orders. 

• Responsible for any vendor file updates and ongoing support. 

• Provide training for client on large-scale change orders to client, Benefits Outsourcing Center and Service Center, as needed.

The Requirements

• Desire to learn, accept new challenges, and have fun! 

• 2-4 years’ experience as a Business Analyst 

• Understanding of the fundamentals of health and welfare and broader benefit plan design preferred 

• Ability to complete Willis Towers Watson Business Analyst training program 

• Intermediate to advanced SQL skills 

• Experience with relational databases including SQL, Oracle or Access preferred 

• Experience with test plan creation, testing procedures and test plan execution 

• Strong analytical, integrative and problem-solving skills 

• Solid interpersonal skills and client service orientation 

• Ability to work both independently and on client teams, including virtual work teams with members in different geographic regions 

• Strong organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities 

• Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement 

• Ability to work extended hours as needed

WTW is An Equal Opportunity Employer