Business Analyst/Systems Analyst

• Assess requests from end-users and provides feedback/updates to requester on result of assessment or development.
• Understands strategic business needs and plans for growth.

• Participates in the design, development, testing and deployment of system enhancements.
• Finds technological solutions to business requirements.
• Creates, analyzes, and validates detailed functional specifications.
• Facilitates design sessions with the implementation team to define the solution.
• Delivers elements of systems design, business rules, wireframes, or other detailed deliverables
• Validate software implementation configuration activities.
• Support end-user education.
• Complete system maintenance training to maintain the system post activation.
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Escalates and coordinates production issues to concerned departments or units or third-party vendor; ensuring that the resolution of issues is within the set Service Level Agreement.
• Documents system issue and resolution applied.

Experience/Education Requirements:

• Completed College degree in Engineering (Computer/Telecommunication/Computer Science/Information Technology) or College degree in Medical Science with background in Information Technology
• With two (2) years work experience in any/all of the following: end-user computing, system support, systems analysis and design
• Experience in maintenance and/or development of clinical applications or hospital information systems is an advantage

Skills/Competencies and Personal Attributes:

• Management System (RDBMS) like MS SQL and Oracle; NoSQL like MongoDB; software development tools like Visual Basic and Java.
• Skilled in using modeling tools such as Unified Modeling Language (use case, swimlane), dataflow diagram, process flow diagram, entity relationship diagram, data dictionary.
• Knowledge in Systems Development Life Cycle, Agile methodology, SCRUM
• Able to communicate with medical and non-medical staff in the institution; tolerant to different demands of clients and to stress; proven communication (verbal and written), presentation, analysis, organizational and management skills.
• Presentable, strong work ethics, team player, dependable, systematic, self-motivated, multi-task oriented, and detail conscious; creative and patient with high level of integrity and maturity.