Business Development Representative

We're in search of extraordinary Business Development Representatives (BDRs) to join our dynamic organization. As part of our worldwide team of top-notch professionals, you'll be at the forefront of expanding our client base and driving our growth to new heights.

Responsibilities

Prospecting & Business Development
• Use targeted outreach strategies to influence new business acquisition.
• Identify and present solutions for the needs of prospects and existing customers.
• Proactively seek new business opportunities in the market.
• Identify geographic areas where partner facility coverage is weak and recruit new referral partners, including body shops, chiropractors, and tow yards.
• Research and vet potential partner facilities using online resources and business intelligence tools.

Lead Generation & Qualification
• Effectively manage the inbound lead pool.
• Appropriately qualify potential clients and assign them according to opportunity size.
• Follow up with potential customers who expressed interest but did not purchase any goods or services.
• Conduct rejected lead rescue efforts by contacting declined prospects and connecting them with appropriate partner facilities when applicable.

Account & Partner Relationship Management
• Retain and manage a pool of accounts.
• Perform regular follow-up calls or emails and facilitate communication with existing clients.
• Build long-term trusting relationships with clients and referral partners.
• Maintain a structured 30-day partner care cycle with assigned facilities through monthly outreach, updates, and support.

Referral Management
• Coordinate outbound referrals for clients requiring services such as vehicle repairs, towing, or medical treatment.
• Match clients with qualified partner facilities based on location and service needs.
• Track referral outcomes and maintain accurate records of all referral activities.

Coordination & Collaboration
• Set up meetings or calls between prospective clients and the Business Development Manager.
• Coordinate with Marketing and Training teams.
• Work closely with Field Representatives (FRs) to schedule facility visits and support onboarding efforts.

Documentation & Compliance
• Maintain accurate and timely documentation of all calls, referrals, partner interactions, and business development activities in Filevine or designated CRM systems.
• Ensure all activities comply with company policies, quality standards, and documentation requirements.

Client & Partner Engagement
• Customize product solutions to increase client satisfaction.
• Manage partner appreciation and engagement initiatives to strengthen business relationships.

Reporting & Performance
• Report to the Business Development Manager on weekly, monthly, and quarterly results.
• Analyze outreach, referral, and engagement metrics to identify opportunities for growth and improvement.

Who Are We Looking For?
• Strong English verbal and written communication skills.
• Excellent business development and customer service skills.
• Proven ability to compile, analyze, and communicate data.
• Background in legal services or personal injury is a strong plus.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and CRM platforms.