Business Operations Analyst II

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Able to complete work self-guided and with a team.
• College or university degree required.

General Profile

• Requires knowledge and experience in specific field.
• Will acquire higher-level knowledge and skills.
• Develops an understanding of the company, processes, and customers.
• Uses existing procedures to solve standard problems.
• Receives moderate guidance and direction from others.

Functional Knowledge

• Requires expanded conceptual understanding of theories, practices, and procedures. 

Business Expertise

• Uses an understanding of key business drivers to accomplish work.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Provides informal guidance to new team members.

Problem Solving

• Uses existing procedures and technical experience to solve problems.

Interpersonal Skills

• Exchanges complex information and ideas effectively.

Responsibility Statements

QA / Control Analyst

• The QA / Control Analyst is responsible for validating outputs, reducing cutover risk, and maintaining ongoing operational controls for the reporting process.

   

  Core responsibilities

• Run test cycles and support parallel validation of files and reporting outputs.
• Reconcile variances, troubleshoot discrepancies, and monitor failures.
• Perform accrual and payment audit checks to ensure data and process integrity.
• Set up and monitor alerts for metrics, VIN/dealer eligibility volumes, failures, and auditing controls.

• Support stable cutover and business-as-usual operations through documented controls and issue monitoring.

   

   

  Role summary This role is essentially the control and assurance function for the process—making sure outputs are accurate, exceptions are caught, and audit requirements are consistently met.