Business Process Associate II

Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.

• Information Review
  
  
  
  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  
  
  • Reviews and identifies if there are adjustments and variances to reconcile
  
  
  • Summarizes information to prepare necessary reports
  
  
  • Liaises with other processors to reconcile any issues regarding client information
  
  


• Business Process Support
  
  
  
  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  
  
  • Ensures proper file management for all client systems by accurate and complete documentation
  
  
  • Routes tasks to appropriate processors by utilizing internal systems
  
  
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  
  
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  
  
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
  
  
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
  
  

• Bachelor's degree in any related course.


• At least two (2) years working experience in a claims or insurance management services.


• Proficient typing skills.


• Good communication skills.


• Proficient in word processing and spreadsheet softwares.


• Analytical skills - Identify and evaluate information.


• Ability to multi-task, prioritize and manage time effectively.


• Keen attention to details in order to produce quality output.


• Maintains high degree of professionalism and confidentiality.


• Interpersonal skills - Able to work independently and as a team member.