CBS - Collections Associate

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Position Title:  Collections Associate (Home)

Job Summary

• Performs collection activities and skip tracing functions for defaulting borrowers for secured loans (Home Loan and Car Loan accounts). 

Specific Duties & Responsibilities

• Performs collection call-outs for defaulting clients in the front-end to mid-range buckets

• Performs skip tracing activities (via telephone) to establish updated client contact information

• Handles the transmission of SMS, viber and email follow-ups

• Facilitates the debiting of partial payments from client's settlement account

• Documents collection activities in collection monitoring system

• Attends to collection-related inquiries submitted from other Bank units

• Performs other ad-hoc functions as may be required from time to time

Qualifications:

• Bachelor’s degree holder; preferably graduate of a business course


• Experience in banking or credit card collections is an advantage


• Good oral and written communication


• Proficient in MS Word, Excel, PowerPoint


• Willing to work overtime (including weekends/holidays)


• Willing to work on shifting schedules


• Willing to work onsite 100%

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location:  Pasay City