Claims Assistant

Position:

Business Support Assistant – Claims

Department / Location:

MNL ISSC - Business Support Services

Line Reporting:

Business Support Services Team Leader

Ensuring proper execution of claims handling process within a given area (such as road claims, air and sea, solutions and equipment claims).

Key Tasks & Deliverables

1. Timely and proper processing or preparation of claims, according to valid procedures and instructions, including:

1. checking and uploading available documentation related to claims.


2. taking initial decisions to approve or reject claims (where possible). Taking financial decisions connected with settlements in a limited scope.


3. obtaining all required documentation from customers, subcontractors, and local offices


4. providing customers with information according to the process needs


5. updating and archiving data in the claims system, as well as creating reports according to supervisor’s requests.

2. Acquire knowledge, through:

1. self-development, getting acquainted with the training materials, procedures as well as other documents required to handle claims.


2. participation in trainings within the Claims Handler Academy.

3. In the scope of 0-5% of work time fulfil additional tasks in the field of:

1. supporting supervisor in team management and/or process management


2. proposing process improvements.


3. take part in operational calls.


4. Perform internal audit and ensure internal documents are updated.

4. Compliance with internal regulations, procedures, law, and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.


5. Behaviors and attitudes consistent with the values.


6. Professional skills development by participation in training and constant self-education.

Education and Skills

1. College of any four-year course. Preferable specialization: Insurances


2. Basic knowledge in MS Office / MS Teams


3. Basic knowledge in web-based applications / Internet


4. Freight forwarding / Logistics experience.


5. Quick comprehension and focus at work


6. Team player and good interpersonal skill