Claims Data Associate

Purpose of this role:

The associate claims data analyst will specialize in investigating claims as a result of a financial loss in using Amadeus, ensuring the accuracy of claims processing, and delivering actionable insights to improve decision-making. This role sometimes involves working closely with internal or external stakeholders to provide expertise in resolving claims issues  while adhering to industry and organizational standards.

In this role you will:

Accountabilities:

Claims Investigation

• Become an expert on the area of (ATC/NPC/PRI) product to provide resolution and/or recommendations on claim cases received and escalated by Amadeus Customers.
• Provide Investigation, Quality Analysis , Quality Checks on claim records escalated by Amadeus customers.

Claims Processes

• Observe compliance of processes and procedures necessary to achieve operational targets.
• Provide Investigation, Quality Analysis , Quality Checks on claim records escalated by Amadeus customers.

Stakeholder Collaboration

• Collaborate with customers, claims payment, and operations teams to understand business requirements.
• Provide recommendations for process optimization and adjustments.

About the ideal candidate:

• Bachelor's degree holder in Tourism or equivalent
• Minimum 1 year airline/travel industry experience using Amadeus
• Working knowledge in claims processing and investigation in the travel/airline industry, reissuance and refunds of tickets, pricing etc., using Amadeus products and solutions.
• Understanding of airline industry, agency environment and ticketing.
• Knowledgeable on GDS and Amadeus Ticket Changer
• Good analytical, problem solving, project management
• Flexibility is expected to handle multiple shifts as required by the business including weekends and holidays
• Amenable to work on a hybrid work setup (2-3 days a week onsite). Location: BGC, Taguig

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.