Client Account Director (Communications) - Fort

Job Overview

Responsible for directing the qualification, selling, negotiation and implementation of new business opportunities with existing clients. Act as a Customer Advocate regarding existing client solutions.

Essential Duties & Responsibilities

• Expand business footprint with existing clients.


• Align Company short- and long-term strategies with client to maintain and expand revenue.


• Oversee all contract renewals and negotiations


• Present Company solutions based on understanding of client's business issues.


• Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.


• Work with internal teams to structure value proposition to clients.


• Lead negotiations to ensure Company best interests from a business issue and legal perspective.


• Provide leadership and support in crafting client proposals.


• Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.


• Meet with sales leadership to craft personal development strategy on a regular basis.


• Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.


• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.


• Knowledge, understanding, and compliance with company policies and procedures.


• Participation in Company Programs must meet minimum performance standards.


• Accountable for all decisions, actions, and directives with respect to job responsibilities.


• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.


• Follow up in a timely manner to ensure customer satisfaction.


• Provide feedback to management concerning possible problems or areas of improvement.


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  Make recommendations to implement improved processes.
  


• Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates