Client & Employee Success Supervisor | 100% Onsite, Monday to Friday

Role Overview:

We are seeking a dynamic Client & Employee Success Supervisor to lead with impact — strengthening client partnerships, elevating service delivery, and driving team growth. This role calls for a proactive leader who excels at solving challenges, inspiring performance, and ensuring service excellence through best practices and strong governance.

✨ Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews


• Comprehensive HMO + 1 free dependent


• 30 days paid leave (vacation, sick and wellness) - with cash conversion


• Real growth — workshops, training and clear career pathways


• Great culture — team events, employee fairs, and monthly games with exciting prizes


• Tenure rewards — milestone gifts at 1, 5 and 10 years


• 2 days weekly rest for a better work-life balance

Key Responsibilities:

• Build and sustain high-impact client partnerships, ensuring service excellence and strategic alignment.


• Drive client satisfaction through proactive solutions, continuous feedback, and elevated experiences.


• Champion policy compliance, performance management, and employee growth initiatives.


• Collaborate with senior leaders and cross-functional teams to optimize operations and achieve strategic goals.


• Anticipate challenges, leverage data-driven insights, and lead continuous improvement efforts.


• Design retention and growth strategies to deepen client relationships, maximize value, and fuel long-term success.

What We’re Looking For:

• 3+ years in a supervisory or leadership role with a track record of driving results.


• Proven strength in performance management, coaching, and talent development through structured feedback.


• Solid expertise in governance, compliance, and executive-level leadership standards.


• Strategic, data-driven decision-maker skilled in conflict resolution and crisis management.


• Exceptional communicator and negotiator with strong stakeholder management across all levels.


• Demonstrated success managing complex, high-value client accounts with advanced proficiency in Microsoft 365, CRM systems, and analytics tools.


• Experience with Australian clients and exposure to global markets considered a strong advantage.


• Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City. (Monday-Friday, shifting schedule)

About Cybalink Solutions:

Cybalink Solutions is an Australian-owned outsourcing partner providing world-class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team-focused workplace with genuine long-term careers. If this sounds like you, apply now and grow your career with a team that backs you.