Client Relationship Officer

About the Job

Location: Davao City
Corporate Title: Junior Officer to Assistant Manager
Work Arrangement: Onsite

Our Loans, Wealth & Markets team is looking for experienced professionals to join us in Davao City with the role of Client Relationship Officer.

In this role, you will be the face of the EastWest Priority Center, assisting Priority clients with their day-to-day banking needs, coordinating with internal teams for seamless service delivery, and supporting Relationship Managers in maintaining strong client relationships. You will play a key part in ensuring clients receive efficient, personalized, and high-quality banking experiences.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Welcome and assist Priority clients with their banking transactions and coordinate with RBG Store Sales and Support Officers for tellering and account requirements

• Manage documentation and ensure accurate execution of client transaction requirements

• Support Relationship Managers in handling clients, preparing account maintenance instructions, and coordinating with internal departments

• Serve as the main contact point for clients to ensure smooth and efficient account operations

• Monitor and ensure prompt and accurate reporting of suspicious transactions to the Compliance Division

• Contribute to maintaining exceptional client service standards and operational efficiency

What were looking for

• Bachelors degree in Finance, Accountancy, Banking, Business Administration, Commerce, Marketing, Economics, or related field

• 1-2 years of experience in retail banking with knowledge of account opening and over-the-counter transactions

• Familiar with key banking products such as CASA, Time Deposits, Foreign Exchange, Fixed Income (government and corporate bonds), Mutual Funds/UITFs, Bancassurance (Traditional and VUL), Credit Cards, Personal Loans, Auto Loans, and Mortgage products

• Strong customer service orientation with excellent communication and interpersonal skills

• Organized, detail-oriented, and able to manage multiple client requests efficiently

What you can expect from joining our team

• Career development and training opportunities

• Competitive salary package and benefits

• Performance-based incentives and recognition programs to reward high-performing individuals

• Opportunity to work with industry experts and be mentored by them

• Defined career progression paths to guide you in your professional growth