Client Services & Project Coordinator

We are a staffing agency recruiting on behalf of a growing business seeking a highly organized and relationship-driven Client Services & Project Coordinator.

This role is ideal for someone who thrives at the intersection of client communication, project coordination, and operational excellence. You will serve as a key point of contact for clients while supporting project delivery, stakeholder management, and internal team coordination.

The ideal candidate is proactive, detail-oriented, and confident managing multiple priorities while maintaining exceptional client relationships.

KEY RESPONSIBILITIES:

CLIENT SERVICES & RELATIONSHIP MANAGEMENT

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  Serve as a primary point of contact for clients, ensuring a positive and professional experience

  
  


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  Build and maintain strong client relationships through consistent communication and follow-up

  
  


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  Manage client inquiries, requests, and escalations in a timely manner

  
  


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  Coordinate meetings, status updates, and stakeholder communications

  
  


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  Ensure client expectations, deliverables, and timelines are clearly communicated and managed

  
  

PROJECT COORDINATION & DELIVERY

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  Support projects from initiation through completion, ensuring deadlines and deliverables are met

  
  


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  Coordinate internal teams, vendors, and stakeholders to ensure smooth project execution

  
  


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  Maintain project documentation, timelines, and status reports

  
  


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  Monitor project risks, dependencies, and action items

  
  


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  Assist with resource planning and workload coordination across teams

  
  

OPERATIONS & PROCESS IMPROVEMENT

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  Develop and maintain operational processes, workflows, and standard operating procedures

  
  


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  Identify opportunities to improve efficiency and streamline administrative processes

  
  


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  Track project performance metrics and prepare management reports

  
  


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  Support process optimization and continuous improvement initiatives

  
  


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  Assist with executive and team coordination when required

  
  

REPORTING & ADMINISTRATION

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  Prepare client reports, project updates, and operational summaries

  
  


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  Maintain accurate records, documentation, and databases

  
  


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  Support budgeting, vendor coordination, and administrative functions where required

  
  


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  Monitor project milestones and ensure timely completion of deliverables

  
  

REQUIRED QUALIFICATIONS:

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  Previous experience in Client Services, Customer Success, Account Management, Project Coordination, Operations, or a related role

  
  


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  Strong stakeholder and relationship management skills

  
  


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  Excellent written and verbal communication skills

  
  


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  Strong organizational and time management abilities

  
  


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  Ability to manage multiple projects and competing priorities simultaneously

  
  


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  Experience coordinating cross-functional teams and stakeholders

  
  


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  Proficiency with project management and collaboration tools

  
  


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  High attention to detail and strong problem-solving abilities

  
  

PREFERRED QUALIFICATIONS:

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  Experience working in a remote environment

  
  


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  Exposure to project management methodologies such as Agile or Waterfall

  
  


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  Experience using tools such as Asana, Monday.com, ClickUp, Jira, Trello, or similar platforms

  
  


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  Experience supporting client-facing projects or service delivery teams

  
  


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  Budget tracking, procurement, or financial administration experience

  
  


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  Experience within professional services, consulting, marketing agencies, technology, or financial services environments

  
  

WHAT WE'RE LOOKING FOR:

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  A natural relationship builder who enjoys working with clients and stakeholders

  
  


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  Someone who is highly organized and able to keep multiple moving pieces on track

  
  


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  A proactive problem-solver who takes ownership of outcomes

  
  


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  A professional communicator who can confidently engage with clients and leadership teams

  
  


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  Someone who thrives in a fast-paced environment and remains calm under pressure

  
  


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  A team player who values collaboration and continuous improvement

  
  

SUCCESS IN THIS ROLE LOOKS LIKE:

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  Strong and lasting client relationships

  
  


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  Projects delivered on time and within scope

  
  


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  Clear communication between clients and internal teams

  
  


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  Improved operational efficiency and process effectiveness

  
  


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  High levels of client satisfaction and stakeholder engagement

  
  


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  Accurate reporting and proactive issue resolution