Client Solutions Specialist

ESSENTIAL RESPONSIBILITIES & DUTIES:

• Develop and execute a coordinated project plan to manage successful client onboarding, data transitions, and other professional service engagements across the Lone Wolf platform suite


• Deliver product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite


• Conduct comprehensive needs assessments and requirements gathering to ensure accurate solution alignment


• Provide regular internal and external status updates highlighting accomplishments, milestones, and potential risks


• Work directly with key client leads to provide expertise around software configuration


• Use expertise of Lone Wolf software and customer environments to consult agencies on best practices


• Work closely with the Business Solutions Consultant team to ensure a seamless transition from onboarding to product adoption and ongoing utilization


• Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs


• Track project milestones and deliverables to ensure engagements remain on schedule and within budget


• Maintain a comprehensive understanding of in-progress product development, product vision, and Lone Wolf direction


• Participate in internal UAT activities as required


• Maintain a good knowledge of the real estate industry and trends within the industry