Client Support & Onboarding Specialist -

Job Title: Client Support & Onboarding Specialist
Location: Remote (CST Time zone)
Salary Range: up to 1500 USD

Work Schedule: Monday - Friday, 8:30 AM to 4:30 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

As a Client Support & Onboarding Specialist, you will play a pivotal role in ensuring client satisfaction by managing support inquiries, streamlining onboarding processes, and contributing to overall client success.

Key Responsibilities:

Support (Primary):

• Act as the first point of contact for client inquiries.
• Manage the internal ticketing system (Jira, HubSpot) to track and resolve issues.
• Escalate technical issues to appropriate teams and ensure timely follow-ups.

Onboarding Tasks (Secondary):

• Conduct onboarding calls, collect necessary client data, and customize the system based on client needs.
• Ensure clients are fully prepared to utilize the software effectively.

Client Success (Tertiary):

• Provide post-onboarding support to guarantee smooth adoption of the software.
• Collect client feedback and collaborate with teams to improve the customer journey.

Qualifications:

• Exceptional written and conversational English skills.
• Experience in customer support or client-facing roles.
• Strong organizational skills and attention to detail.
• Ability to learn and adapt to new software quickly.
• Familiarity with Jira and HubSpot (training provided).

Nice-to-Haves:

• Experience with SaaS products or in the veterinary industry.
• Background in onboarding or client success roles.
• Pet ownership (to connect with the mission).

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.