Community & Member Support Coordinator

• Supporting members, clients and partners with enquiries and day -to -day communications
  
• Assisting with onboarding and ensuring a positive member experience
  
• Coordinating webinars, workshops, networking events and online engagement activities
  
• Preparing newsletters, updates and member communications
  
• Supporting partnerships, sponsorships and community initiatives
  
• Maintaining CRM records and administrative systems
  
• Assisting with certification processes and client follow -up activities
  
• Supporting a variety of projects, events and member initiatives across the business
  

Requirements

• 3+ years' experience in administration, customer service, customer success, membership support, events coordination or a similar role
  
• Experience working with multiple stakeholders and competing priorities
  
• Previous experience within professional services, membership organisations or community -led businesses is highly regarded
  

• Excellent written and verbal communication skills
  
• Strong organisational and time management abilities
  
• High attention to detail
  
• Ability to manage multiple priorities and deadlines
  
• Confidence using Microsoft Office and online business systems
  
• Experience using CRM platforms
  
• Canva experience would be advantageous
  

• Friendly, professional and people -focused
  
• Naturally organised and proactive
  
• A strong problem solver who takes ownership of their work
  
• Calm and dependable under pressure
  
• Adaptable and comfortable working in a fast -paced environment
  
• Passionate about delivering exceptional service and experiences
  

Benefits

• HMO healthcare coverage for you and one dependent from Day 1
  
• Competitive salary package
  
• Learning and development opportunities through our Growth Academy
  
• Career progression opportunities
  
• Supportive leaders who are invested in your success
  
• Modern office facilities
  
• Team events, celebrations and community initiatives
  
• The opportunity to work with an international organisation and build relationships with professionals around the world