Consumer Engagement Supervisor

NAPSHOT
Location: Meycauayan, Bulacan, PH Company: Nestlé Business Services AOA, Inc.
Full-time; Hybrid Work Setup
Bachelor’s Degree
3+ years’ experience

POSITION SUMMARY,

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.  

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

The Consumer Care Supervisor is responsible for driving operational activities and ensuring timely, accurate and efficient service delivery based on agreed service level objectives focusing on improving end-user satisfaction.

A DAY IN THE LIFE …

• Supervise implementation and execution of team’s daily activities and functions in Consumer Care


• Manage and monitor the quality of services delivered to customers in accordance with Service Level Agreements


• Identify and lead the resolution of issues affecting performance or services provided to the Markets, customers, and the support units of NBS Manila


• Perform Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible


• Collaborate with specific markets in implementing best practices across markets


• Continuously motivate, develop, counsel and train subordinates to maintain effectiveness

 ARE YOU A FIT?

• Graduate of at least a Bachelor’s Degree


• At least three years’ work experience in Customer Service and Social Media Services


• At least three years’ work experience as a supervisor


• Demonstrates ability to develop and lead a team


• Effectively handles pressure and demands from multiple customers and competing priorities


• Understands customer requirements and able to effectively prioritize activities 


• Able to propose and implement improvements


• Be able to create a spirit of teamwork among peers, rapport with counterparts


• Amenable to any shift