CRM Support Administrator | Remote | Full-Time | Dayshift

HMO healthcare for you and your 1 dependent (with COVID insurance). 

20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).

13th-month bonus and Government-mandated benefits.

Computers will be provided  + internet allowance.

Access to work in one of our Manila-based offices. 

Member Wellness Program.

Paid birthday leave + birthday treat. 

Welcome gift packs + Work anniversary gifts.

Year-End Party + Christmas hamper.

Monitor and Optimize CRM Queues: Oversee daily ticketing systems to handle account setups, user configuration, updates, and ownership changes across key platforms.

Ensure High Data Integrity: Maintain strict compliance with business rules and proactively patrol system dashboards to eliminate data discrepancies.

Provide Global User Support: Deliver friendly and efficient troubleshooting assistance to internal users via online platforms or phone, helping them navigate the CRM seamlessly.

Facilitate Training & Onboarding: Deliver comprehensive remote training and mentorship sessions to empower new and existing users on system best practices.

Collaborate and Test System Enhancements: Partner with internal cross-functional business units (such as Bookings and Finance) to align data workflows and actively participate in User Acceptance Testing (UAT).

Core Expertise: Exceptional attention to detail and a proven track record of maintaining data accuracy in a fast-paced environment.

Problem-Solving Skills: A solutions-oriented mindset with the ability to handle procedural exceptions gracefully and adapt to dynamic workflows.

Communication & Teamwork: Stellar interpersonal and customer service skills, with a focus on transparent communication and collaborative success.

Practical experience working with CRM software platforms (highly preferring HubSpot or Salesforce).

Familiarity with data management tools, ticket tracking systems, or media management applications.