Customer Care Agent

Job Title: Customer Care Associate (Remote)

About the Client:

A Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.

Responsibilities:

• Receive service request for customers via phone and email using multiple software platforms
• Monitor ageing service calls, and provide timely updates to customer and vendors
• Accurately invoice service calls with all required data
• Work with 3rd party vendors and technicians to provide world class service to our customer base
• Handle 25+ incoming and 20+ outgoing calls per day
• Handle 40+ Service tickets per day
• Invoice 10+ aged calls a day
• Complete all assigned account/ region service call updates daily

Qualifications:

• Positive, professional attitude and a team player
• Oral and Written Communication Skills
• Customer Service Skills
• Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology

Schedule: Night Shift

Setup: Remote

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • Allowances
  • Attendance bonus
  • Paid time offs
• Company-provided work setup (laptop, monitor, accessories)
• Training, career growth, and global exposure
• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!