Customer Sales Manager

Shangri-La The Fort, Manila

Shangri-La at the Fort, Manila, located within Fort Bonifacio, the former military base and city centre.  With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark.  The new hotel will complement the company’s five existing properties in the Philippines.

DUTIES

He/she shall drive the Customer Sales team to excel in phone sales and service delivery, optimize booking opportunities, foster customer retention and loyalty as well as ensure the smooth operations of the Customer Sales Department.

REQUIREMENTS

• Preferably with minimum of 3 years experience in an international hotel in the same capacity


• Preferably proficient in managing various distribution systems e.g. Opera, GDS, Channel Manager, etc.


• Preferably fluent in oral and written English


• Creative and with an eye for details


• Outgoing and people oriented


• Motivator, self-starter and a team-builder


• Displays initiative and commitment to professional values