Customer Service Engineer

Responsibilities:

1. Provide remote,on-site support for technical issues and requirements encountered in medical imaging products,take the ultimately responsibilities of key account overall satisfaction


2. Perform empowerment according to the business needs and requirements, ensure the capability of distributors engineer could match local business situation


3. Support the delivery of major regional projects and the implementation of quality plans;


4. Monitor regional service delivery performance and perform the bridge to escalate issues effectively from local to HQ team


5. Lead the new product service introduction within the region, drive the acquisition of service qualifications for new products, monitor the progress of new product service deployment, and provide necessary on-site support for the first unit installation.

Requirements:

1. Education: Bachelor degree or above, major in electronics, biomedical engineering is preferred;


2. Ability: Have certain management ability and market observation,more than 3-year experience as service engineer


3. Knowledge and skills: Good written and spoken English；Good teaching, communication skills; Good problem solving skills; Good information collecting and analyzing ability; Comfortable with frequent travel; Adaptable to cross- culture environment；


4. Others: Positive work attitude, with a certain degree of pressure-resistant ability; Familiar with computer and office software