Customer Support Agent - Healthcare Clinician Credentialing

We are seeking a detail-oriented and mission-driven Customer Support Agent to assist with several tasks related to our events, including creating the registration page, updating registration counts, and assisting with quality control within our event setup process. This role is critical to maintaining our values of trust and integrity within the behavioral health community.

Responsibilities:

• Event Registration Page Creation
• Utilizing information provided through a proposal form, create a registration page for our CE events.
• Ensure accuracy when creating an event
• Data Entry and Documentation:
• Update Hubspot for information captured from other locations on the client's sites, including registration numbers.
• Communication and Support:
• Collaborate with the Customer Success team. Ask questions and request feedback if something is unclear.

Skills:

• Proven experience in customer support in a healthcare environment.
• Experience in reviewing and interpreting licensing regulations, statutes, and guidance documents to ensure compliance with applicable standards.
• Ability to work independently and manage multiple tasks with competing deadlines.
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication.
• Strong proficiency in online tools and information retrieval, Slack, and CRMs (Hubspot is a plus)

Values and Attributes:

• Alignment with the client's principles of trust, integrity, and patient-centric care.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning

Disclaimer: This post is intended for candidate pooling purposes only. By submitting your application, you are expressing interest in future positions with our clients. This does not guarantee immediate employment or an offer for a specific role.