Customer Support Associate

Job Overview

BET99 is Canada's Premiere Online Sportsbook and Casino. Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.

Responsibilities: 

Reporting into the Customer Support Manager, you will be the first line of contact for all customer inquiries via Live chat and emails.

• Work scheduled hours; being available to answer any incoming emails, Live chat questions, etc.

• Report directly to CS Manager, Operations Manager, and Director of Operations on any on going found issues, or training requirements needed.
  

• Keep Chat times below a 10 min average.
  

• Reach out directly to customers who’ve messaged in, and need follow up.
  

• Be available to work on any projects or tasks assigned by the CS Manager, Operations Manager, or Director of Operations.

• Handle Tickets using internal system Zendesk.
  

Skills and Qualifications:

• College degree or high school diploma or minimum 1 years' work experience.
  

• Excellent written and verbal communication skills.
  

• Bilingual in both French and English written and oral communications an asset.
  

• Ability to perform well in a fast-paced and dynamic environment.
  

• Zendesk Experience is preferred.
  

• Knowledge of sports, online betting, or gaming is preferred.
  

• This role requires full flexibility for availability 24/7 between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management.
  

Benefits:

At BET99, we care about our employees’ well-being and happiness. That’s why we offer:

• Birthday Off – A day off on your birthday
  
  


• Fun & Culture - We foster a fun and inclusive culture where you can connect with your colleagues through social events, team building activities, and volunteer initiatives.

We appreciate all applications, but only selected candidates will be contacted for an interview. Thank you for considering a career with BET99. We look forward to hearing from you soon!