Customer Support Coordinator

Company : Lofty

Job Type : Full Time

Manila, Philippines

Job Description - Customer Support Coordinator

Full-time

Description

Key Responsibilities

Respond to customer inquiries and complaints promptly and professionally
Provide detailed information about products, services, features, specifications, and pricing
Process transactions, including orders, returns, and exchanges, ensuring accuracy
Troubleshoot and resolve product or service issues, escalating complex problems to appropriate departments
Document all customer interactions and resolutions in the company’s CRM system
Collaborate with internal teams to improve service delivery and customer experience
Follow up with customers to ensure satisfaction and issue resolution
Maintain up-to-date knowledge of company products, services, and policies

Requirements

Required Skills and Qualifications

Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to remain calm under pressure and handle difficult situations
Proficiency in customer service software and Microsoft Office Suite
Strong organizational skills and ability to multitask
High school diploma or equivalent required; associate or bachelor’s degree preferred
Previous experience in customer service or a related role is highly desirable

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Customer Support Coordinator

Job Description - Customer Support Coordinator

Key Responsibilities

Required Skills and Qualifications

Similar Customer Support Coordinator Jobs in the Philippines

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