Customer Support Specialist (Print -on -Demand)

About the Company

Our client is a Latvian -American startup based in Riga, a powerful print -on -demand dropshipping business that works across the biggest e -commerce platforms.

They help aspiring entrepreneurs start their print -on -demand businesses by connecting them to a network of globally recognized print providers. Basically, merchants can create and sell unique products with their own designs without having to deal with end -to -end fulfillment.

We are looking for a responsible and hard -working new team member to join our journey in taking over the print -on -demand industry. You will work in an international environment with cool teammates and a casual atmosphere.

If you have excellent English communication skills, are a natural -born problem solver, and consider yourself a people person, this could be the place for you!

What You'll Be Doing

• Communicating with customers through live chat and email.
  
• Helping merchants set up their online stores and create their first products, while providing them with all the necessary information regarding the platform and print -on -demand.
  
• Assisting merchants with order -related and account -related issues.
  
• Building and maintaining effective communication with existing and new customers, as well as Print Partners.
  

Requirements

Qualifications

• At least 1–2 years of experience in customer support, order processing, back -office operations, or a similar role.
  
• Experience in e -commerce, SaaS, print -on -demand, or online marketplaces is an advantage.
  
• Excellent written English communication skills.
  
• Strong customer service and problem -solving abilities.
  
• Exceptional attention to detail and accuracy.
  
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
  
• Comfortable working with multiple systems and learning new technologies.
  
• Experience using Zendesk or similar customer support platforms is an advantage.
  
• Typing speed of at least 40 WPM with 90% accuracy is preferred.
  

Benefits

What We Offer

✔ Permanent Work -From -Home Job Opportunity

✔ Above -Industry Standard Compensation Package

✔ Premium Healthcare Coverage and Life Insurance

✔ Fun Monthly Employee Engagement Activities

✔ Opportunities for Learning, Personality Development, and Career Advancement