Data Services Associate

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Data Services Associate to help our newly formed Health Department process insurance-subsidized durable medical equipment orders to customers. You will work with a team of Order Processing Associates, Customer Support Specialists, Billing Specialists, and others to help ensure that orders are processed accurately and in a timely manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Review new insurance orders to ensure they have all the critical information needed to be processed by medical insurance and help find missing information if possible.
• Tag valid orders accurately so they can move to the next processing step.
• Encode data needed to the database accurately to avoid any issues.
• Flag any orders that are missing key information or fall outside of the process guidelines.
• Verify prescriptions for durable medical equipment, following a strict set of guidelines to determine their validity:
• If the prescription is invalid, follow instructions to request an updated prescription from the healthcare provider.
• Add valid prescriptions to customers’ orders and tag orders appropriately so they can move to the next step of processing.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Proven experience in data entry
• Great attention to detail
• Able to produce high-quality work consistently
• Able to hit productivity goals regularly
• Confident enough to ask questions when unsure about something
• Team first mentality
• Dependable attendance and internet connection
• Able to use tools like Gmail, Slack, and straightforward software like Zendesk
• Strong English reading and writing skills
• Conversational English Verbal Skills