DE031467-HR Service Delivery Associate Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: HR Service Delivery Assoc Manager
WORK SETUP: Return to Office

OVERALL PURPOSE:
The?HR Customer Service?is the “one-stop shop” for benefits, payroll, or any other?HR-related inquiries, providing prompt, accurate and thorough help on all employment-related matters. Manage all tier 1 queries - Respond to CMS & EC cases as well as customers queries via phone by providing information.

RESPONSIBILITIES:
• Act as escalation point for the team as well as customers for all issues
• Responsible to be the overarching manager for HR Customer Service teams however, to interact with the other leads to identify opportunities for improvements/streamline processes/issues
• Responsible to manage and execute the highly critical/priority and complex HR customer service transactions/activities.
• Responsible for driving corporate initiatives, delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
• Responsible for delivery on all contracts / SLAs
• Responsible for the development of resources under his/her span
• Management of ADA (the chatbot) in terms of upkeeps and training of ADA as well updating new information by raising PACR or PASRs.

OTHERS:
Project Shift Schedule: Morning Shift
Project Rest Day: Weekends Off
Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:
• Standard HR Service Delivery
• With at least 7 to 8 years relevant experience; 5 years supervisory experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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