Director, MBPS Actuarial Reinsurance Services

Director, MBPS Actuarial Reinsurance Services  

The Opportunity

Reporting to the Head of MBPS Actuarial Pricing, Reinsurance, and Risk Management Services, the Director, MBPS Actuarial Reinsurance Services will provide dedicated leadership and oversight of MBPS Actuarial teams supporting global reinsurance operations across North America and Asia.

The successful candidate will enhance MBPS Actuarial’s reinsurance operating model, strengthen collaboration with global teams, and drive transformation, process improvements, and capability building within the actuarial shared services platform.

Established in 2012, MBPS Actuarial has grown into a global center of excellence with over 200 professionals supporting Valuation, Asset & Liability Modelling, Experience Analytics, Pricing, and other core actuarial services.

MBPS Actuarial offers a wide range of global opportunities across multiple actuarial disciplines, a high performing culture, a market leading actuarial development program, a job rotation program, and a leadership team dedicated to your growth and success.  Beyond that, their influence extends to the broader community and industry, enriching the professional landscape for everyone involved.

Position Responsibilities:

1. Strategic Leadership & Stakeholder Management

• Act as the senior MBPS leader accountable for reinsurance operations, contributing to overall actuarial strategy and operating model evolution
• Build strong relationships with global reinsurance leaders and cross-functional stakeholders across segments and geographies
• Provide insights and informed perspective on reinsurance processes, performance trends, and emerging priorities; support alignment across global teams
• Champion operational excellence, governance, and continuous improvement across reinsurance-supported activities

2. Leadership & Team Development

• Provide end-to-end people leadership for MBPS reinsurance administration teams across North America and Asia, and MBPS Asia Reinsurance Treaty Consultants
• Foster a high-performing, inclusive, and collaborative team culture aligned with MBPS values
• Lead coaching, performance management, and capability development initiatives to support team growth and retention
• Strengthen connectivity and “one-team” culture across MBPS and global partners

3. Reinsurance Operations Oversight

• Provide direct oversight of MBPS Actuarial Reinsurance colleagues, ensuring delivery of high-quality outputs
• Act as the primary MBPS point of contact for reinsurance-related priorities and escalations
• Support the execution of business priorities in partnership with global reinsurance stakeholders and actuarial leadership
• Ensure robust governance, documentation, and consistency across reinsurance processes

4. Transformation, Process Improvement & Automation

• Lead initiatives to enhance efficiency, scalability, and service quality across reinsurance activities
• Accelerate adoption of automation solutions and maximize system capabilities to improve delivery outcomes
• Identify and implement opportunities to streamline workflows, strengthen controls, and enhance data-driven decision-making
• Promote a culture of innovation and continuous improvement across reinsurance operations

5. Cross-Functional Coordination & Change Management

• Partner with valuation, finance, and actuarial teams to coordinate activities, particularly in support of system changes and transformation initiatives
• Support onboarding, transition, and integration of new processes, systems, and team structures
• Ensure effective change management practices to enable successful delivery of strategic initiatives

6. Senior SME / Point-in-Charge (PIC) for Reinsurance Initiatives

• Serve as senior point-of-contact for complex or cross-functional reinsurance initiatives requiring strong coordination and leadership
• Provide strategic insights and thought leadership leveraging cross-segment exposure
• Support enterprise reinsurance priorities beyond core operations, adapting to evolving business needs

Required Qualifications:

• 10+ years of relevant experience in actuarial, reinsurance, or insurance operations roles
• Demonstrated leadership experience managing teams and leading cross-functional initiatives
• Strong understanding of reinsurance operations and/or actuarial processes preferred
• Proven track record in driving transformation, process improvements, and/or automation initiatives
• Strong stakeholder management skills with the ability to influence across global teams and senior leadership levels
• Excellent communication skills, with the ability to translate complex topics into clear insights
• Results-oriented with the ability to manage competing priorities in a dynamic environment
• Actuarial background or credentials are an advantage but not required

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].