Ecommerce Sales and Operations Associate

About the Role 

The Sales Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.

Key Responsibilities

1. Product Portfolio Management

• Competitor analysis – Product pricing and market research to benchmark against competitors’ products

• Updating inventory and promotions pricing for online channels

• Supporting coordination with eCommerce partners like Lazada, Shopee and others

• Creating and updating product content on online Ecommerce stores

2. Customer Experience

• Cresting the optimal post purchase customer experience

• Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency

• Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.

• Special projects: Customer Failed Transaction outreach

• Analysis: Reviewing sales performance, operational KPIs, etc

⚙️ Other tasks

• Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey

• Invoicing and dispute management

• Market research and data collection

Job Qualifications

• Bachelor’s Degree in business, operations or other related course

• Highly interested in eCommerce and retail industry

• Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills

• Detail-oriented and work well under pressure with tight timelines

• Competent in MS Office applications

• Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS

You Are an Ideal Candidate if You Are

• Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding – this environment is perfect for someone who is independent, self driven and looking for growth opportunities.

• An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication .

• Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.

• Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc): We are always on the lookout for new tools that will make our own work more efficient.

• Data driven: We love numbers and data. We make decisions based on quantitative figures.

• Customer-centric: We do whatever it takes to satisfy our customers.

Location: Bonifacio Global City, Taguig - Metro Manila