End User Compute Operations Engineer

Job Description:

• Provide Operational Engineering and support against the global End User Computing platforms (e.g Intune, Active Directory, JAMF etc).
• Assist the Solutions engineers and Technical management as required with maintenance and enhancements of all aspects of the End User Computing environment including processes and documentation.
• Identify engineering operational improvements, articulate to platform owners and deliver improvement programmes.
• Maintain Information Security focus through risk mitigation and data loss prevention practices.
• Participate in developing engineering skills of offshore engineering teams through consultation and supported with technical documentation.
• 3rd line analytical problem solving to support Service Delivery SLAs
• Creation of high-quality technical documentation and training material
• Ensure the smooth operation of monthly patching cycles both on MS platforms and third parties.
• Engage in investigations to address identified Vulnerabilities in end user platforms and mange the deployment of the appropriate fix.

Requirements:

• An ITIL qualification is desirable but not essential
• A basic understanding of how applications interact with the Windows Operating System is critical as is experience in Enterprise Microsoft products and expertise in Active Directory
• 2+ Years experience with core technologies such as SCCM, Intune, Active Directory, Group Policy, Windows 10/11, Microsoft 365 Suite
• Demonstrable experience with patch management technologies (including Windows Update for Business), methodologies and processes is highly desirable
• Experience with PowerBi, Power Automate and Log Analytics desirable
• Can demonstrate fundamental Microsoft Azure competency/awareness
• Has experience developing scripted solutions with Microsoft PowerShell
• Will be a self-motivated achiever, quickly grasp and interpret salient information with the ability to take a can-do approach without the need for supervision
• Experience with MS Defender for Endpoint (MDE) is desirable
• Experience with EPM desirable.