ERP End User Support Analyst

Key Responsibilities

Support and execute financial ERP processes while resolving complex finance-related issues
Handle integration management and troubleshooting across Workday, Oracle, and related systems
Assist in month-end and year-end financial processing activities
Manage system access, security, and user permissions (Workday, Oracle, BlackLine)
Develop and maintain custom reports within ERP systems
Provide training and support to business users and stakeholders
Monitor system integrations (e.g., Epic) and resolve outages promptly
Support Finance IT change management, including system updates and enhancements
Assist in testing activities and development of test scripts during system updates
Provide ad-hoc reporting and ongoing support to markets and department leaders

Must Haves

At least 2 years experience in ERP financial applications
Experience supporting ERP financial processes in a complex or multi-entity environment
Strong computer skills (MS Office, databases, email tools)
Experience with Workday and/or Oracle systems

Preferred

Experience with enterprise tools (OnBase, ServiceNow, BlackLine, UKG, UiPath, Adaptive Planning, PowerBI)
Background in accounting (Staff/Senior Accountant or similar), preferably in healthcare

Skills

Understanding of finance processes and healthcare terminology
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Hands-on experience with Workday and/or Oracle
Strong organizational and attention to detail
Strong communication skills (written and verbal)
Ability to handle multiple issues and requests simultaneously
Strong stakeholder communication and interpersonal skills