Front Office Supervisor (Reception)

Shangri-La Mactan, Cebu

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.

The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Front Office Supervisor (Reception).

As a Front Office Supervisor (Reception), we rely on you to:

• Ensure smooth operation on a daily basis


• Lead the team to maintain a high standard of service


• Prepare reports including but not limited to room occupancy and revenue data


• Solicit guest feedback in order to enhance the hotels performance


• Create an exception experience for all hotel guests

We are looking for someone who:

• Takes pride in being a hotelier


• Loves interacting with guests from all backgrounds 


• Communicates and writes with fluency in English (and local language)


• Preferably has relevant experience with an international 5* hotel group


• Enjoys coming up with best fit solutions 


• Is a friendly, helpful and trustworthy leader


• Must be detail-focused and guest-oriented


• Has no fear of challenges

If you are the right person, what are you waiting for? Click the apply button now!