FSR Supervisor (R2837)

Introduction to Shield AI

Founded in 2015, Shield AI is a venture-backed defense technology company whose mission is to protect service members and civilians with intelligent systems. In pursuit of this mission, Shield AI is building the world’s best AI pilot. Its AI pilot, Hivemind, has flown a fighter jet (F-16), a vertical takeoff and landing drone (V-BAT), and a quadcopter (Nova). The company has offices in San Diego, Dallas, Washington DC and abroad. Shield AI’s products and people are currently in the field actively supporting operations with the U.S. Department of Defense and U.S. allies. 

Job Description:

The Field Service Representative Supervisor ensures operational and personal readiness of the Customer Success Flight Operations pilot roster. They are responsible for daily administrative tasks, equipment and property accountability, and cross-functional support. They manage routine traffic with pilots, inter-organizational administrative personnel, and VBAT customers to ensure mission readiness and personnel and aircraft reliability. 

• Track and manage CONUS and OCONUS FSR obligations across numerous contracts.
• Mentor and develop senior V-BAT Technical SMEs.
• Serve as primary touchpoint cross-functionally between the FSR roster and the rest of the SAI enterprise. 

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
• UAS Pilot Industry Experience 

• V-BAT Technical SME 
• Deployed operational UAS experience 
• V-BAT Instructor Qualified 

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Total package details for U.S. based positions:

- Regular employee positions: Salary within range listed above + Bonus + Benefits + Equity

- Temporary employee positions: Hourly within range listed above + temporary benefits package (applicable after 60 days

of employment)

- Interns/Military Fellows/Part-time not eligible for bonus, benefits or equity

Total package details for International based positions (where applicable):

- International premium, hardship differential, cost of living differential, living quarters allowance, foreign service transfer

allowance, equity, international benefits, visa assistance, and relocation assistance.

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.