Fulfillment Analyst I

A CRU Customer Contact Ctr – Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies’ websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.  

• Performs routine and recurring assignments such as compiling, and reviewing records 

• Demonstrates attention to detail and a heightened sense of urgency in obtaining these records 

• Public acquisition of records from one or more sources 

• Maintain, update and terminate orders through Order Maintenance 

• Maintain and update both internal and client databases 

• Process and/or procure police reports online as part of order fulfillment 

• Verify order information using internet tools such as maps and other lookup tools 

• Perform outbound calls to Police Agencies to update order status, data validation and gathering 

Qualifications: 

• Must possess a Bachelor’s Degree of any field  

• Excellent verbal and written communication skills 

• Strong organizational and workflow management skills 

• Research background with high attention to details 

• Experience in performing outbound calls with excellent probing techniques preferred but not required 

• Excellent multitasking skills 

• Proficient in keyboard and MS Tools, specifically Excel, Word etc. 

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

• Willing to work on shifting schedules including weekends and PH holidays

• Energetic, enthusiastic, motivated and driven individuals 

• REPH Employee with minimum of 1-year tenure in the current role.
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a successful or above rating in the last Enabling Performance cycle.

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