Garnishment Officer

Key Responsibilities

1. Legal Notice Processing

• Review incoming legal notices (garnishments, levies, liens, subpoenas) to ensure: 
  • Accuracy
  • Completeness
  • Basic legal validity (as per defined guidelines)
• Identify impacted customer accounts within internal systems.
• Categorise and prioritise incoming notices based on type and urgency.

2. Account Actions & Case Handling

• Place and release account holds in accordance with legal requirements and internal procedures.
• Support processing of levies, including: 
  • Applying account restrictions
  • Supporting recurring holds
  • Facilitating fund remittance coordination
• Process UCC liens, subpoenas, and account freeze requests.
• Handle account releases following legal resolution.

3. Case Management & Documentation

• Manage end-to-end case lifecycle, including: 
  • Case creation and tracking
  • Updating system records
  • Maintaining complete documentation
• Download and upload legal notices into internal systems.
• Maintain accurate and audit-ready records for all processed cases.
• Monitor assigned workload and meet defined SLAs and turnaround times.

4. External Communication & Responses

• Prepare and submit responses to third parties (e.g. creditors, tax authorities, agencies).
• Communicate with: 
  • Customers
  • Government agencies
  • Legal representatives / attorneys
• Respond to email-based cases using predefined templates and macros.
• Escalate complex or sensitive cases to the Manager where required.

5. Compliance & Quality Assurance

• Adhere to all legal, regulatory, and client-specific requirements.
• Ensure accuracy and completeness of all case actions and communications.
• Follow standard operating procedures (SOPs) and internal controls.
• Support audit requests and quality review processes.

6. Process Support & Continuous Improvement

• Identify process inefficiencies or recurring issues.
• Suggest improvements to workflows, templates, and SOPs.
• Participate in training and process updates as required.

Key Requirements

Experience

• 2–3 years’ experience in operations or back-office processing, ideally within: 
  • Financial services
  • Payroll or garnishments
  • Legal or compliance processing
  • BPO/shared services environment

Core Skills

• Strong attention to detail and accuracy
• Ability to manage high-volume, case-based workflows
• Good written and verbal communication skills
• Ability to follow structured processes and SOPs
• Basic understanding of compliance-driven environments
• Strong time management and prioritisation skills

Preferred Attributes

• Exposure to legal notices (garnishments, levies, subpoenas, liens)
• Experience with case management systems
• Familiarity with email-based workflows and templates/macros
• Ability to work in a fast-paced, deadline-driven environment