General Administrator- Virtual Assistant

In Scope

• Assist day to day operations for the members (OEP’s customers)

• Mostly back office work and data entry

• Covers data entry Xero (accounting software work)

• Statement reconciliation

• Inbox clearing and manages the work traffic coming in generic inboxes

• Collections for customers/businesses

• Job and quote creation

• Quote follow up

• Generic follow up – (Calling the members of a missing requirement, checking to confirm booking of a job & other clarifications)

• Invoicing

• Preparing all completed jobs to invoicing stage

• Auditing technician’s compliance

• Generating KPI reports

• One off report requested by members

• Receives after hours and/or regular calls depending on the member requirement

• Makes outbound calls as needed (B2B calls)

Skill Requirement

• Excellent written and verbal communication skills

• Excellent multi-tasking skills

• At least 1 year back office experience

• Experience in customer service is favourable

• Immediate to advanced computer skills

• Attention to detail

• Excellent Multi—tasking skills