Guest Service Center Agent (Telephone Operator)

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre.  With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark.  The new hotel will complement the company’s five existing properties in the Philippines.

DUTIES

• Provide support to guests on reservations and other related enquiries 


• Work with other departments and deliver best-fit solutions for our guests


• Increase guest loyalty by delivering a value-added service to our guests 


• Contribute to maximising business opportunities for the hotel

REQUIREMENTS

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  Preferably a college graduate with a degree in Hospitality or in the same capacity.

  
  


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  Preferably wiyth 1 year experience in the hospitality industry

  
  


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  Preferably has a passion for Customer Service

  
  


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  Preferably creative and detail-minded

  
  


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  Preferably enjoys planning and organising creative and best-fit solutions for guests