Hospitality Customer Service Email and Chat Support

Company : Deployed Philippines Inc

Job Type : Full Time

Pasig, Philippines

Job Description - Hospitality Customer Service Email and Chat Support

Responsibilities

The Role:

We have an exciting opportunity for a chat and email support customer service coordinator to the ever-changing world of hospitality. Work across a portfolio of some of Australia’s most iconic venues.
We operate 7 days a week, 364 days a year, so it is essential you have the flexibility to work a
rotating roster including weekdays & weekends. Your hours will be between 8am and 7pm
Australian Western Standard Time.

You will be responsible for:

Responding to a large volume of email inquiries and resolving customer service questions.
Monitor and respond to social media messages and comments with a consistent brand voice.
Reply and manage Google Reviews.
Manage reservations and liaise with operations, kitchen and venue management teams via
Microsoft Teams to ensure seamless customer experience.
Managing and building rapport with guests to ensure their expectations are exceeded and
always enhancing customer experience.
Manage bookings for functions and events, ensuring accurate and timely scheduling.

Requirements

What we expect from you:

At least 12 months experience in a customer service role, reservations or concierge role will be a
distinct advantage.
Proven sales and administration skills
Strong organizational and time management abilities.
Comfortable using digital communication tools and booking systems.
A collaborative attitude and the flexibility to adapt in a fast-paced environment.
Exceptional communication skills, both written and verbal, with attention to detail and ability to
multi task.
Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focused.
Proficient in Outlook, with experience using reservations software being an advantage.

Work Arrangement

Work Setup: On-site
Work Hours: Rotating roster between 8am to 9pm PHT, should complete nine (9) hours work

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