Host, Premium Services - China/SEA

The Host is responsible for delivering exceptional service and a premium gaming experience to VIP players. Their main goal is to attract new customers, retain existing players, and encourage repeat visits and increased gaming activity at Solaire.

• Build and maintain strong relationships with VIP and potential players.
  
• Ensure guests receive personalized assistance and a high level of service.
  
• Promote Solaire's events, promotions, tournaments, and special offers.
  
• Increase player visits and gaming activity through engagement and customer care.
  
• Arrange hotel accommodations, transportation, airport pickups/drop-offs, restaurant bookings, and other guest requests.
  
• Provide complimentary perks such as meals, rooms, and other benefits based on player activity.
  
• Gather customer feedback to help improve services, events, and promotions.
  
• Resolve guest concerns promptly and coordinate with other departments when needed.
  
• Monitor and report incidents, suspicious activities, and customer issues to management.
  
• Prepare and maintain player-related records, reservations, and reports.
  
• Support the growth of the player database, particularly for foreign customers.
  
• Achieve performance targets related to player revenue, visitation, events, and telemarketing efforts.
  
• Work collaboratively with the team and follow all company policies and procedures.