HR Support (Australian Client/Day Shift)

About Brainbox

Brainbox is different to every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

The HR Support will provide day-to-day assistance to the HR Manager by handling administrative HR tasks, with a strong focus on inductions, pre-employment screening, and chasing compliance items such as driver’s licences and tickets. The role is not technically complex but will require high energy and strong attention to detail to stay on top of multiple tasks.

Key Duties

• Coordinate and process staff inductions, ensuring all requirements are completed on time.
• Conduct and follow up on candidate pre-employment screening checks.
• Track and chase required documentation such as driving licences, tickets, and compliance records.
• Maintain HR records accurately and up to date.
• Support the HR Manager with ad-hoc HR administration tasks.
• Other duties as directed by the HR Manager.

Qualifications and Experience

• Bachelor's degree in Human Resources, Psychology, and other relevant degree industry qualifications
• At least 2 years of experience in a similar role
• Australian experience is a plus
• Can support busy HR functions on a daily basis
• Has a strong background in recruitment, onboarding, and employee records management
• Understand or can quickly familiarise with Australian workplace legislation and regulations
• General HR administration experience
• HR Certifications are highly regarded

Must Have Attributes

• Strong attention to detail.
• Highly organised with good follow-up skills.
• Clear and professional communication skills.
• Ability to work in a busy environment and manage multiple tasks.
• Willingness to learn and take direction from the HR Manager.

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.