Hub Relations Coordinator

Responsibilities:

• Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery


• Provide patient care to accurately support pharma programs and triage to a pharmacist when required


• Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers


• Document all call information and data discovery according to operating procedures


• Utilize proper escalation channels to meet patient needs & resolve open issues


• Research required information using available resources


• Maintain confidentiality of patient and proprietary information


• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws


• Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred


• Customer service or inbound call center experience required (1-2+ years at minimum)


• Appropriate industry experience is necessary


• Strong verbal and written communication skills


• Sound technical skills, analytical ability, good judgment, and strong operational focus


• A passion for providing top-notch patient care


• Ability to work with peers in a team effort and cross-functionally


• Strong technical aptitude and ability to learn complex new software