Industry CSSC Order Management Team Representative

Are you passionate about delivering exceptional customer experiences through seamless order management and proactive problem-solving? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Industry CSSC Order Management Representative, you will be contributing to an efficient and productive Industry Customer Sales and Support Center (CSSC) by delivering dependable customer services across digital, telephone, email, and live chat channels — providing professional resolutions on pre and post order enquiries within defined SLA targets. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This role will be based in Ortigas Center, Pasig City and will be on a night shift schedule.

As a key part of the Industry CSSC Order Management team, you'll create impact by Ensuring fast, accurate order management and building trusted relationships with end customers to create a seamless, customer-centric experience..

Your main responsibilities include:

• Provide advice and solutions on customer enquiries relating to pre and post orders via email, telephone, live chat, and instant messaging


• Enter, check, and release incoming orders — whether manual or electronic — ensuring fast, accurate order management and resolving missing data at time of entry


• Manage customer order changes including lead times, shipping conditions, quantities, postponements, and cancellations, coordinating with Sales, Finance, and Supply Chain


• Create and optimise request tickets for processing and enquiry transparency, and follow up on customer interactions within set SLAs


• Assist customers with order progression, supply chain issues, and product return requests while promoting Grundfos digital tools


• Maintain customer contact data and manage open orders via regular housekeeping workflows

Above all, you are a customer-focused professional with strong organizational skills, attention to detail, and the ability to manage multiple order management tasks while building effective relationships with both customers and internal stakeholders. We would also imagine that you have:

• Associate or bachelor's degree in Customer Services, Engineering, or equivalent work experience


• 1-3 years of relevant professional experience in customer service or order management


• Good proficiency in MS Office applications and comfort with digital tools and customer portals


• Strong written and spoken English with excellent communication and relationship-building skills

It is a plus if you also:

• Knowledge of business processes, products, and market needs within industrial or manufacturing environments


• Experience with ERP/CRM systems and electronic order processing


• Flexibility to work shifts, including possible night shifts and local public holidays

We care! Day to day, you can look forward to:

• Annual bonuses, health insurance and a strong focus on well-being activities.


• Three days' additional paid leave for volunteering in your community.


• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com