Instructional Designer - AI Learning Solutions

Are you passionate about creating engaging learning experiences and excited about the future of AI in training? Join our Learning & Development team as our Instructional Designer and help transform how our contact center employees learn through innovative, technology-driven solutions.

What You'll Do

• Design and develop engaging instructor-led and e-learning training programs

• Create AI-powered learning experiences, simulations, and interactive training content.

• Partner with business stakeholders and subject matter experts to identify learning needs and build effective solutions

• Manage instructional design projects from concept to implementation

• Develop multimedia learning materials using tools such as Articulate Storyline, Adobe Captivate, Rise 360, videos, and other digital content

• Support Learning Management System (LMS) content deployment and continuous improvement initiatives

What We're Looking For

• 1–3 years of experience in Learning & Development or Instructional Design

• BPO/Contact Center experience is highly preferred

• Experience using Articulate Storyline, Rise 360, Adobe Captivate, or similar authoring tools

• Familiarity with Learning Management Systems (LMS)

• Passion for creating innovative learning experiences and leveraging AI in training.

• Amenable to a hybrid work setup based in Global One, Eastwood, Quezon City, with occasional travel to other Probe CX sites

Why Join Us?

• Dayshift schedule

• Hybrid work setup

• HMO on Day 1 (Maxicare) + 2 FREE dependents

• 24 PTOs (unused leaves are convertible to cash)

• Annual salary increase

• Group Life Insurance

• Gym membership discounts

• Free mental health consultations

• Premium LinkedIn Learning access

• Company-issued equipment

• Government-mandated benefits