IOC Major Incident Manager

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

You will be part of the Integrated Operations Center (IOC), a high-impact organization responsible for ensuring the stability, availability, and rapid recovery of Dexcom’s critical IT services worldwide. The team leads major incident response, drives coordination across infrastructure, applications, and network teams, and ensures minimal business disruption. As a Major Incident Manager, you will play a critical role in leading high-severity incident management, enabling timely resolution, and strengthening operational resilience across Dexcom’s global environment.

Where you come in:

• Lead end-to-end Major Incident Management to ensure rapid service restoration.
• Act as primary point of contact during major incidents and provide timely updates to stakeholders.
• Coordinate cross-functional teams to resolve high-impact incidents.
• Ensure complete and accurate documentation for post-incident reviews.
• Drive continuous improvement and enhance incident response processes.
• Identify risks and prevent future incidents through proactive measures.
• Provide structured reporting and insights to leadership.
• Ensure clear, concise, and business-friendly communication.

What makes you successful:

• Proven experience in Major Incident Management in a global IT environment.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to perform under pressure and manage multiple incidents.
• Knowledge of ITIL frameworks and best practices.
• Familiarity with ITSM tools and monitoring platforms (e.g., ServiceNow, SolarWinds, Datadog).
• Proactive mindset focused on continuous improvement.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.

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To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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