Logo-of-Superstaff-hiring-for-jobs-in-Philippines-on-GrabJobs

IT Support Technician

salary Salary :

₱44,500 monthly

icon building Company : Superstaff
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - IT Support Technician

Description

We are seeking an IT Support Technician to join our Managed Services team. The ideal candidate will deliver exceptional helpdesk and technical support to clients across diverse industries, including Healthcare, Government Contracting, and Construction, ensuring compliance with HIPAA and CMMC standards.

Key Responsibilities

Technical Support

  • Provide Level 1 technical support via ticketing system, phone, and remote sessions.
  • Troubleshoot and resolve issues related to:
    • Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
    • Intune device management and endpoint compliance
    • Windows and macOS operating systems
    • Unifi networking (gateways, switches, access points)
    • Basic networking (VLANs, VPNs, IP configuration)
    • Active Directory
    • Virtualization (Hyper-V or VMware)
    • Google Workspace administration
  • Support collaboration tools such as:
    • Microsoft Teams
    • Zoom
    • Slack
  • Manage user onboarding and offboarding, including:
    • MFA / Conditional Access setup
    • Device enrollment
  • Escalate complex issues to internal senior technicians or local field technicians when necessary.

Monitoring & Maintenance

  • Monitor alerts via:
    • Intune
    • Microsoft Defender
    • UniFi dashboards
  • Apply patches and updates through:
    • Intune
    • Windows Update for Business (WUfB)
  • Ensure device and network security alignment with:
    • CIS benchmarks
    • Applicable compliance frameworks
  • Document incidents, resolutions, and preventive recommendations in internal systems.

Compliance & Documentation

  • Maintain documentation in Hudu and per-client compliance systems, including:
    • SSPs
    • CRMs
    • Policy repositories
  • Adhere to HIPAA and CMMC data security protocols and company confidentiality requirements.
  • Support data backup and disaster recovery operations using:
    • Veeam
    • Acronis
  • Document customer IT environments, including:
    • Network diagrams
    • Asset inventories
    • Configuration notes
  • Create internal knowledge base (KB) articles for recurring issues and solutions.


Requirements
  • Hands-on experience with:
    • Microsoft 365 administration and troubleshooting
    • Microsoft Intune and Endpoint Manager
    • Windows 10/11 and macOS
    • Unifi network devices and VPN configurations
    • Ticketing systems and remote monitoring tools
    • Active Directory
    • Windows Server
    • Virtualization (Hyper-V or VMware)
    • Google Workspace administration .
  • Strong diagnostic and communication skills with the ability to explain complex issues in plain language.
  • Customer-first attitude and commitment to SLAs and service excellence.
  • Reliability, professionalism, and integrity in handling sensitive information.
  • Experience in a customer-facing role.

Preferred Certifications

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft 365 Certified: Modern Desktop Administrator

Bonus Points For

  • Experience in an MSP (Managed Service Provider) environment.
  • Exposure to compliance frameworks such as:
    • HIPAA
    • CMMC Level 2
    • FedRAMP Moderate


Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • PHP 44,500
Original job IT Support Technician posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

Auto-Apply to IT Support Technician Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar IT Support Technician Jobs in the Philippines

GrabJobs is the no1 job portal in the Philippines, connecting you to thousands of jobs fast! Find the best jobs in the Philippines, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.