IT Technical Trainer

The IT Technical Trainer is responsible for the delivery of Power Platform (Power Apps and Power Automate) training to WTW colleagues across businesses and geographies. The IT Technical Trainer will design, develop and facilitate online training and will create supplemental training materials as needed (i.e., user guides, videos, job aids, graphics) that are functional, engaging, informative, and consistent with sound instructional design principles. 

This is a full-time, year-round position, in our Manila office, working in a hybrid setup within the Manila Global Service Delivery (GSD) Center Enterprise Technology Organization.

Key Responsibilities:

• Effectively master, train, and evaluate all learning objectives from the Microsoft Power Platform (Power Apps, Power Automate) course curriculum and rollout other technical courses in the future
• Facilitate learning in a creative, interactive, and enthusiastic global learning environment
• Design and develop online, classroom, and blended learning materials using instructional design software such as Articulate Storyline and Articulate Rise
• Maintain and develop learning programs using a project management approach across cross-functional teams, including needs assessment, solution development, delivery, tracking, and continuous improvement.
• Consult with subject matter experts (SME) to ensure training information is current and accurate
• Track, evaluate, and report training effectiveness
• Support and train other facilitators as needed
• Act in a compliant, professional manner at all times
• Cultivate strong working relationships across multiple geographies and time zones

Qualifications

Qualifications:

• At least 2 years working as an IT Technical Trainer
• Background working in the IT industry is strongly preferred
• Experience training in Microsoft Power Platform (specifically Power Apps and Power Automate) is strongly preferred.
• Experience training other technical topics such as automation, programming, technical certification courses is strongly preferred.
• Experience learning new technical topics and delivering training on these topics is strongly preferred.
• Exceptional public speaking and presentation skills required. Fluency in English, both spoken and written are a must.
• Excellent project management skills
• Excellent communication, interpersonal and influence skills. Ability to write and speak effectively to a variety of audiences, and to convey messages with clarity and brevity
• Must demonstrate an aptitude for understanding and using various learning technologies
• Ability to work well both independently and with others in a fast paced, dynamic, virtual environment

Must Have Requirements:

• IT Trainer experience
• Familiarity with Cloud Operations
• Power Platform experience

You may also submit your resume at [email protected]