Junior Customer Success Manager

SUMMARY

We're looking for a motivated and
customer-focused Junior Customer Success Manager to join our client's
team. In this role, you'll build strong relationships with customers, help them
successfully adopt client's platform, and ensure they achieve value from
clients’ software. You'll work closely with Sales, Support, Product, and other internal
teams to deliver exceptional customer experience throughout the customer
lifecycle.

This is an excellent opportunity for
someone early in their Customer Success career who enjoys building
relationships, solving problems, and working in a fast-paced SaaS environment.

JOB RESPONSIBILITIES

• Manage a portfolio of small to mid-sized
  customer accounts.
  
• Guide customers through onboarding and
  product adoption.
  
• Build trusted relationships through regular
  check-ins and proactive communication.
  
• Monitor customer health and identify
  opportunities to improve engagement and satisfaction.
  
• Respond to customer questions and
  coordinate with Support and Product teams to resolve issues.
  
• Deliver product training and share best
  practices to help customers maximize value.
  
• Maintain accurate customer records and
  activity on the CRM and Customer Success platform.
  
• Identify potential renewal risks and
  partner with senior team members to develop success plans.
  
• Gather and share customer feedback with
  Product, Engineering, and Sales teams.
  
• Support customer renewals and identify
  opportunities for account growth or expansion.
  
• Contribute to customer education materials,
  playbooks, and knowledge base content.
  
• Track and report on key Customer Success
  metrics, including onboarding completion, product adoption, customer
  satisfaction, and retention.
  

QUALIFICATIONS

• 3-4 years of
  experience in Customer Success, Account Management, Customer Support, Sales, or
  another customer-facing role.
  
• Bachelor's degree or
  equivalent professional experience.
  
• Excellent written and
  verbal communication skills.
  
• Strong organizational,
  time management, and problem-solving skills.
  
• Ability to manage
  multiple priorities in a fast-paced environment.
  
• Comfortable learning
  new technologies and software platforms.
  
• A customer-first
  mindset with a proactive approach to relationship management.
  

Preferred
Qualifications

• Experience working in
  a SaaS or technology company.
  
• Familiarity with CRM
  platforms such as Salesforce or HubSpot.
  
• Experience with
  Customer Success platforms such as Gainsight, ChurnZero, Planhat, or Vitally.
  
• Understanding of SaaS
  metrics, including retention, churn, customer health scores, and product
  adoption.
  
• Experience delivering
  virtual customer training or product demonstrations.
  

JOB REQUIREMENTS

• Should be willing to
  accept a long-term work-from-home arrangement.
  
• Should be amenable to
  a permanent night shift schedule.